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Please place your order before 12pm on Friday 17th December for pre-Christmas delivery. Orders placed after this time will be processed on the 5th of January 2022.

 Delivery Information

Our couriers deliver between 8am and 6pm Monday to Friday. Time-specific deliveries are not available, but your order can be left in a safe location if you include these details with your order, or advise us before dispatch. 

 Order Availability

If we do not have the items or quantity you require in stock we will place them on back order. We endeavour to dispatch backordered items within 7-10 working days. If you require your order urgently then please contact us so we can ensure we have your full order available.

 Returns and Refunds

Please check any received items immediately upon receipt of the delivery. If you have received your item from Nexus and found it damaged or not to be as ordered you must inform us by telephone on 0800 074 1031. In this case you may return it to Nexus within 7 days of the date of delivery. The item must be in its original condition, with all packaging materials intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received not in accordance with these requirements.